Privacy Policy

1. Overview

This section explains how Kalra Export House collects and uses customers’ phone numbers. By providing your phone number at the time of billing, you agree to the practices described below.

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2. What we collect

• Phone number collected during billing at our stores.

• Minimal billing metadata (invoice/credit note reference, date) associated with that phone number for record-keeping and customer service.

 

3. Where the data is stored

Your phone number and related billing metadata are stored on secure servers provided by Zoho Corporation as part of our billing and records system.

 

4. How we use your phone number

We use phone numbers only for legitimate business purposes, including:

• To locate and retrieve customers’ invoices, credit notes, or transaction records if the original physical copy is lost.

• To send transactional/utility messages (for example: payment received confirmations, credit note notifications, invoice reminders).

• To send occasional promotional messages about offers, discounts, or store events — only if you have provided your number at billing (this constitutes implied consent).

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Transactional messages are sent as needed to manage your purchases; promotional messages are sent only occasionally.

 

(Transactional messages may be delivered through services such as WhatsApp.)

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5. Consent & opting out of promotions

• By giving your phone number at billing, you consent to receive both transactional messages and occasional promotional messages from Kalra Export House.

• To stop promotional messages, you may:

  • Reply STOP to the message (where supported), or

  • Contact us in-store or via the contact methods listed on our website to request removal from promotional lists.

• Opting out of promotional messages does not affect transactional messages required to process or track your purchase (e.g., payment confirmations, credit note alerts).

 

6. Sharing & service providers

We do not sell your phone number. We may share phone numbers with third-party service providers only as necessary to deliver services on our behalf (for example, billing software providers, messaging platforms, and couriers). These providers process data under contract and are required to protect your information.

 

7. Retention period

We retain phone numbers and associated billing records for the period required for business, accounting, and tax compliance. After that period, data is securely deleted or anonymised in line with applicable law.

 

8. Security

We take reasonable administrative and technical measures to protect phone numbers against unauthorised access, alteration, disclosure, or destruction. However, no system is completely risk-free; if you suspect misuse of your phone number, please contact us immediately.

 

9. Your rights

You may request to:

• Access the phone number and billing information we hold for you,

• Correct inaccurate information, or

• Request deletion of your phone number (subject to legal or tax retention requirements).

• To exercise these rights, contact us in-store or through the contact details published on our website.

 

10. Changes to this policy

We may update this policy from time to time.